Troubleshooting

Project bootstrap is stuck or failed

If your project’s bootstrap process seems stuck or shows an error:

Wait a few minutes — bootstrap involves sending prompts to multiple AI providers and analyzing responses. This can take several minutes.
Check the status — if the status shows “error,” you can retry the bootstrap from the project page.
Contact support — if the project has been stuck for more than 15 minutes, reach out to info@topify.ai.

Content generation failed

Article generation can fail for several reasons:

AI service unavailable — the AI model used for writing may be temporarily overloaded. Wait a few minutes and try again.
Reference link issues — if a reference URL is unreachable or returns an error, the pipeline skips it and continues. If all references fail, the article may lack context.
File processing error — if an uploaded file is corrupted or in an unsupported format, it will be skipped. Check that your files are valid PDF, DOCX, CSV, XLSX, or TXT.

You can create a new task with the same inputs to retry.

Team invite email not received

If your invited team member hasn’t received the invitation email:

Ask them to check their spam/junk folder.
Verify the email address is correct.
Note that invitation codes expire after 10 minutes. You can re-send the invite from the members page.
If they’ve already created a Topify.ai account with that email, they should be added automatically without needing an invite code.

Usage limit exceeded

If you see a message that your usage limit has been reached:

Prompts — you’ve hit your plan’s total prompt limit. Remove unused prompts or upgrade your plan.
Research credits — monthly research credits are consumed. Credits reset at the start of each calendar month, or you can upgrade for more.
Generation credits — monthly content generation credits are consumed. Same reset and upgrade options apply.
Team seats — your workspace is at capacity. Remove a member or upgrade for more seats.

Check your current usage on the Management > Subscription page.

Dashboard shows no data

If your dashboard is empty after bootstrap completed:

Check the date range — the default is 7 days. If your project was just created, data may only exist for today.
Check provider filters — make sure you haven’t filtered to a provider that has no data yet.
Check tag filters — clear any tag filters that might be hiding results.
Wait for the first daily run — if you just finished bootstrap, the first full daily data collection happens within 24 hours.

Metrics not updating

Data is collected once per day for all active prompts. If your metrics haven’t changed:

Verify your project’s bootstrap is complete (not still processing).
Confirm you have active prompts — inactive or suggested prompts are not tracked.
Check that you’re looking at the right date range. New data appears for today’s date.
Some metrics (like competitor rankings) update after the daily processing cycle completes.

Cannot add more competitors

Each plan has a limit on active competitors. If you’ve reached your limit:

See Billing and plans for competitor limits per plan.

Still need help?